Organisation Design
When organisations grow, they can get a bit unwieldy...
Like a shrub, organisations can get a bit overgrown as they grow unless they're maintained.
An overgrown organisation manifests in a lack of clarity, duplication of effort, operational inefficiencies, poor customer service, poor performance, lack of accountability, behavioural challenges, safety or quality issues.
In turn, this leads to increased costs and a sub-optimal operation that can impact bottom line and reputation significantly and make it hard to scale profitably.
This often happens through well-intended but siloed decisions to create or augment roles without thinking through the wider organisational impacts.
How we can help
Often we're asked to write a set of new role descriptions. Easy-peasy huh?
Well, when you're small enough this approach is typical, but as you scale beyond your initial start up team, it can be dangerous to create new roles without reviewing how they impact your operational alignment, how they fit into your reward and career frameworks and how critical they are to the fulfilment of your strategic aims. This is how you run the risk of your 'shrub' growing out of control.
So we prefer to work with you using design thinking, to co-create an operating model canvas that helps you to define your value chain, identifies your customer journey, identifies core processes, business rules/governance and decision rights.
This is the backdrop to anchor all accountabilities and capabilities which enables meaningful and purposeful role descriptions that provide clarity of expectation for role incumbents.
It needn't be an onerous process to go through either - a few facilitated workshops or structured interviews is usually what it takes to reach a point of clarity about how your organisation fits together to support your strategic objectives.
Outcome
The power of organisational, process and job clarity cannot be underestimated.
When people know that what they do impacts the value chain, where their role fits in the process, who is reliant on them further up or down the line and therefore how they contribute to the success of the overall business, it can serve to inspire them to be at their best and to give their best.
We’re here to help!
Spare us a coffee break to tell us more about your change challenge and we'll let you know if it's a good fit with what we do and how we work.... after all nothing ventured is nothing gained :)